Return & Refund Policy

Last Updated: August 17, 2026

At Numa Ink, our products are custom-made to each customer's specifications. Because of the personalized nature of our products, we generally do not accept returns or refunds for custom orders due to changes of mind, incorrect selections, or circumstances outside of Numa Ink's control.

1. Custom Orders

All custom apparel and screen printing orders are considered final sale once production has begun.

We do not accept returns or issue refunds for:

• Change of mind
• Incorrect size, color, garment style, or quantity selected by the customer
• Customer-provided artwork or design errors
• Customer-provided garments that do not fit or meet the customer's expectations
• Failure to review or approve artwork, proofs, or order details before production
• Delays caused by incorrect or incomplete information provided by the customer
• Orders that have already entered production

Customers are responsible for reviewing and approving all order details before production begins.

2. Errors or Defects Caused by Numa Ink

We stand behind the quality of our work.

If Numa Ink makes an error during production, such as an incorrect print, significant printing defect, or failure to produce the order according to the approved specifications, please contact us promptly after receiving your order.

After reviewing the issue, Numa Ink may, at its discretion, provide a replacement, reprint, correction, or other appropriate resolution.

If a reprint is approved, Numa Ink will cover the cost of reproducing the affected item(s).

3. Customer-Supplied Garments

Customers who provide their own garments understand that Numa Ink is not responsible for pre-existing defects, inconsistencies, sizing issues, color variations, or other characteristics of customer-supplied products.

If Numa Ink makes an error during the printing process on a customer-supplied garment, the customer may be required to provide replacement garments before the affected items can be reprinted.

Numa Ink will not be responsible for replacing customer-supplied garments unless otherwise agreed to in writing.

4. Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If you receive an order that appears damaged, contains incorrect items, or has a significant production issue, contact Numa Ink as soon as possible with your order information and clear photographs of the issue.

We may request additional information or photographs to evaluate the claim.

5. Refunds

Approved refunds will be issued to the original payment method whenever possible.

Refund processing times may vary depending on the customer's financial institution or payment provider.

Shipping charges are generally non-refundable unless the issue was directly caused by an error on the part of Numa Ink.

6. Cancellations

Order cancellations may be requested before production begins.

Once an order has entered production, cancellation may no longer be possible.

If a cancellation is approved after materials, garments, or other production costs have already been incurred, Numa Ink may deduct those costs from any eligible refund.

7. Order Changes

Customers should carefully review all order details before approving production.

Changes to artwork, garment selection, quantities, sizes, colors, or other specifications may not be possible once production has begun.

If a change can be accommodated, additional charges may apply.

8. Claims & Resolution

To help us resolve an issue quickly, customers should provide:

• Order number or customer name
• Description of the issue
• Photos of the affected products, when applicable
• Any other information reasonably requested by Numa Ink

Numa Ink will review each claim individually and determine the appropriate resolution based on the circumstances.

9. No Unauthorized Returns

Customers should not send products back to Numa Ink without receiving prior authorization.

Unauthorized returns may not be accepted or processed.

10. Contact Us

If you have a question about an order, return, refund, or potential production issue, please contact Numa Ink through the contact information provided on our website.

By placing an order with Numa Ink, you acknowledge and agree to this Return & Refund Policy.