Shipping Policy

Last Updated: August 17, 2026

At Numa Ink, we work to make sure every order is produced carefully and delivered as expected. Please review the following shipping policy before placing your order.

1. Order Processing

Custom apparel orders are processed after all required order details, artwork, garments, and payment have been received and approved.

Because each order is custom-produced, processing times may vary depending on the order size, production requirements, garment availability, and current production schedule.

Any estimated production or shipping timeframe provided by Numa Ink is an estimate and is not a guaranteed delivery date unless specifically stated in writing.

2. Shipping

Orders are shipped to the address provided by the customer at the time of purchase or order confirmation.

Customers are responsible for ensuring that their shipping information is accurate and complete. Numa Ink is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

Shipping costs, when applicable, will be communicated or displayed during the ordering process.

3. Shipping Carriers & Delivery Times

Numa Ink may use third-party shipping carriers to deliver orders. Once an order has been shipped, the carrier's tracking information and delivery estimates will apply.

Shipping times can vary based on destination, carrier volume, weather, holidays, and other circumstances outside of Numa Ink's control.

A shipping delay does not constitute a production defect or automatically qualify an order for a refund.

4. Tracking Information

When tracking is available, customers will receive tracking information once their order has been shipped.

Please allow the carrier time to update tracking information after the package has been scanned into their system.

5. Lost, Stolen, or Damaged Packages

Once an order has been shipped and accepted by the carrier, Numa Ink is not responsible for packages that are lost, delayed, misdelivered, or stolen after delivery has been confirmed.

If your package appears to be lost or arrives damaged, please contact Numa Ink as soon as possible. We may assist with communicating with the shipping carrier or filing a claim when applicable.

Customers are encouraged to provide a secure delivery location whenever possible.

6. Incorrect Shipping Address

If you realize that you provided an incorrect shipping address, contact Numa Ink as soon as possible.

We will make reasonable efforts to correct the address before the order ships. However, once an order has shipped, we may be unable to make changes.

Additional shipping charges resulting from an incorrect address may be the customer's responsibility.

7. Multiple Shipments

Large orders or orders containing multiple products may, at Numa Ink's discretion, be shipped in multiple packages.

If an order is divided into multiple shipments, tracking information may be provided separately.

8. Delays Outside Our Control

Numa Ink is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Natural disasters
• Carrier delays
• Holidays and peak shipping periods
• Incorrect customer-provided information
• Transportation interruptions
• Labor disruptions
• Government restrictions
• Other unforeseen circumstances

We will make reasonable efforts to communicate significant delays when we become aware of them.

9. Local Pickup

If local pickup is offered for a particular order, the customer will be notified when the order is ready for pickup.

Customers should not arrive for pickup until they have received confirmation that their order is ready.

10. Questions About Your Order

If you have questions about the status or delivery of your order, please contact Numa Ink with your order information so we can assist you.

By placing an order with Numa Ink, you acknowledge and agree to this Shipping Policy.

Numa Ink
Custom Apparel & Screen Printing